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Compare support policies
Return windows, warranty, refunds — side by side.
H
Huawei
X
Xiaomi
Return window
Return windows vary by region and storefront; check the specific regional Huawei store's terms.
Return windows vary by region and storefront; Xiaomi's Mi Store generally offers a return period for unopened/defective items u2014 check the specific regional store's terms.
Requirements
Items should be returned in original packaging with proof of purchase.
Items should be returned in original packaging with proof of purchase.
Exceptions
Products bought through third-party retailers follow that retailer’s return policy rather than Huawei’s directly. Availability of Huawei consumer devices and services varies significantly by country.
Products bought through third-party retailers follow that retailer’s return policy rather than Xiaomi’s directly.
Refund method
Refund to the original payment method once the return is processed.
Refund to the original payment method once the return is processed.
Warranty coverage
Huawei consumer devices carry a standard limited warranty against manufacturing defects.
Xiaomi products carry a standard limited warranty against manufacturing defects.
Warranty duration
Typically 1 year for smartphones and consumer electronics, though this varies by product category and region.
Typically 1 year for smartphones and electronics, though this varies by product category and region.
Claim process
Contact Huawei Support with your product model/serial number, or visit an authorized Huawei service center.
Contact Xiaomi/Mi Support with your product model/serial number, or visit an authorized Xiaomi service center.
Not covered
Accidental damage, water damage, and unauthorized repair are generally excluded from the standard limited warranty.
Accidental damage, water damage, and unauthorized repair are generally excluded from the standard limited warranty.
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