United StatesElectronics Updated August 28, 2026 Sources verified
96
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Hermu00e8s is a French family-controlled luxury house known for its leather goods, including the Birkin and Kelly bags, and silk scarves, sold through boutiques and online with a craftsmanship-based repair and restoration service.
Birkin BagKelly BagHermès Silk ScarfHermès BeltConstance Bag
Customer support
Official ways to reach the team.
Return policy
Return windows, requirements, exceptions.
Return window
Most luxury boutiques offer a 30-day return/exchange window on unworn items in original condition with all packaging, tags, and authenticity documentation.
Requirements
Items must be unused, undamaged, and returned with original packaging, dust bags, boxes, and any certificates of authenticity.
Exceptions
Personalized, monogrammed, or made-to-order items are generally excluded from return.
Refund policy
How refunds are processed.
Refund time
Refund method
Warranty
Coverage and claim process.
Coverage
Hermu00e8s offers an after-sales repair and restoration service for its leather goods, assessing items for manufacturing defects versus normal wear rather than a fixed-term warranty.
Duration
No fixed warranty term is published; repair/restoration is assessed case by case.
Claim process
Bring the item to a boutique or contact Client Services; a specialist assesses the item and determines whether repair is complimentary or chargeable.
Not covered
Normal wear and tear, accidental damage, and unauthorized third-party repairs are generally not covered as complimentary repairs.
Frequently asked questions
Answers to common questions.
Yes, Hermu00e8s offers an after-sales repair and restoration service through its boutiques for leather goods including the Birkin and Kelly.
