United StatesElectronics Updated August 28, 2026 Sources verified
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IKEA is a Swedish home furnishings retailer known for flat-pack furniture, offering an unusually generous return policy: 365 days for unopened items and 180 days for opened items, both with proof of purchase.
BILLY BookcasePOANG ChairMALM Bed FrameKALLAX ShelfEKTORP Sofa
Customer support
Official ways to reach the team.
Support phone
1-888-888-4532 (US Customer Support Center)
Return policy
Return windows, requirements, exceptions.
Return window
365 days for unopened/new products; 180 days for opened products u2014 both require proof of purchase, for a full refund.
Requirements
Bring the item, a valid government-issued photo ID, and proof of purchase (receipt or order confirmation) to the Returns & Exchanges desk at any IKEA store; small items can also be mailed via FedEx.
Exceptions
Plants, cut fabric, custom countertops, and as-is products are not returnable. Items that are dirty, stained, damaged, modified, or incomplete are excluded. Returns are not accepted at Planning Studio or Pick Up Point locations. Mattresses may be exchanged once within 90 days.
Refund policy
How refunds are processed.
Refund time
Refund method
Important notes
Refunds are generally issued to the original payment method or as a refund card.
Warranty
Coverage and claim process.
Frequently asked questions
Answers to common questions.
365 days for unopened items, 180 days for opened items, both with proof of purchase, for a full refund.
Yes, IKEA products can be returned at the store of your choice, even if purchased abroad.
