Walmart

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Retail & E-commerce

United States Electronics Updated August 21, 2026 Sources verified

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Walmart is a global retail and e-commerce company offering groceries, electronics, apparel, home goods, health products and everyday essentials through Walmart stores, Walmart.com and its mobile app. Walmart provides customer support, order tracking, returns, refunds, pickup, delivery, shipping and Walmart+ membership services.

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Customer support

Official ways to reach the team.

Support phone

1-800-925-6278 (1-800-WALMART)

Live chat

https://www.walmart.com/help

Support hours

General support hours are not publicly specified. Walmart's Help Center and online chat are available for customer assistance. International Shipping customer service is available 24/7.

Return policy

Return windows, requirements, exceptions.

Return window

Most Walmart purchases can be returned or exchanged within 90 days after purchase or receipt. Walmart.com items sold and shipped by Marketplace sellers are generally returnable within 30 days, while certain products have shorter return periods.

Processing time

Return processing time varies by return method and payment method. Once Walmart processes the return, the refund is sent to the original payment method, with card refunds generally taking up to 7 business days.

Requirements

Most items must be returned within the applicable return window.
Walmart.com orders should be associated with the customer’s Purchase History or order number.
Store returns may require a receipt.
Items should meet the applicable product-specific return requirements.
Some products require original packaging, accessories or documentation.
Damaged or defective Walmart.com items may qualify for a refund, replacement or return.
Marketplace products are subject to the applicable Marketplace seller’s return policy.

Exceptions

Wireless phones: most are returnable within 14 days.
Marketplace collectible and luxury items: most are returnable within 14 days.
Marketplace and consumer electronics: most are returnable within 30 days.
Downloadable software and video games are not returnable.
Major appliances and certain other product categories have special return rules.
Perishable online orders cannot be returned by mail and must be handled through Walmart.com or the Walmart app.
Certain financial services fees are non-refundable.
Marketplace sellers may have different return policies and exceptions.

View official policy

Refund policy

How refunds are processed.

Refund time

Refund method

Important notes

Walmart.com returns are generally refunded to the original method of payment. If the original payment method is unavailable in certain situations, Walmart may issue the refund through another eligible method such as a Walmart shopping card or gift card.

View official policy

Warranty

Coverage and claim process.

Coverage

Walmart does not provide one universal warranty covering every product. Manufacturer warranties vary by product and manufacturer. Eligible products may also be covered by Walmart Protection Plans by Allstate.

Duration

Warranty and protection-plan duration varies by product, manufacturer and selected protection plan. Walmart Protection Plans begin on the date of purchase rather than after the manufacturer's warranty expires.

Claim process

For Walmart Protection Plans by Allstate, visit the Walmart Protection Plans by Allstate service, select "File a claim," log in or create an account, and follow the prompts. Existing claims can also be tracked through the same service.

Not covered

Coverage depends on the specific product and protection plan. Walmart Protection Plans generally do not cover intentional damage, loss or theft. Accident-plan coverage is available only for eligible products and plans. Manufacturer warranties and protection plans have additional exclusions and limitations.

Frequently asked questions

Answers to common questions.

You can contact Walmart customer service at 1-800-925-6278 (1-800-WALMART) or use the Walmart Help Center and online chat.

Most Walmart purchases can be returned within 90 days after purchase or receipt, although some products and Marketplace items have different return periods.

Credit and debit card refunds can take up to 7 business days. Other payment methods have different refund timelines, ranging from several hours to up to 30 business days.

Yes. Most Walmart Marketplace items can be returned within 30 days, although specific sellers and product categories may have different return rules.

Walmart does not have one universal warranty for all products. Manufacturer warranties vary, and eligible products may also have Walmart Protection Plans by Allstate.

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