Facebook

Verified

Social Networking and Community Platform

United States Electronics Updated August 24, 2026 Sources verified

Support score

Based on 5 signals

AI Summary Beta

Facebook is a social networking platform operated by Meta that allows people to connect with friends and family, share content, communicate through messaging, participate in communities, discover information and interact with businesses, creators and organizations. The platform also provides features such as Pages, Groups, Marketplace, Reels, Stories, live video, subscriptions and advertising tools. Facebook was founded in February 2004 and its original mission was to give people the power to share and make the world more open and connected.

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Customer support

Official ways to reach the team.

Support phone

Facebook does not have a general public customer-service phone number. Users are directed toward Facebook's Help Center and other available support channels instead.

Live chat

https://www.facebook.com/help/

Support hours

Facebook does not publish universal customer-support hours for ordinary users. Support availability depends on the specific support channel, product and user's eligibility.

Return policy

Return windows, requirements, exceptions.

Return window

Facebook is primarily a digital social networking platform and therefore does not have a general physical-product return policy. Return and refund eligibility depends on the particular paid product, subscription or transaction involved.

Processing time

Facebook does not provide one universal return-processing period because different purchases and payment services are governed by different policies.

Requirements

Requirements depend on the specific product or service purchased. Users may need to provide transaction information and submit their request through Facebook, Meta Pay, Apple or Google Play depending on where the original purchase was made.

Exceptions

Return eligibility varies by the product and payment method. Certain subscription purchases do not qualify for partial refunds, while other products may have specific refund conditions.

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Refund policy

How refunds are processed.

Refund time

Refund method

Important notes

Refunds are generally returned to the original payment method. Purchases made through Apple or Google Play are subject to the applicable refund processes of those platforms.

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Warranty

Coverage and claim process.

Frequently asked questions

Answers to common questions.

Facebook does not provide a general customer-service phone number or universal customer-support email. Users can get assistance through the Facebook Help Center, Support Inbox and available in-product reporting and support tools. Certain eligible creators and businesses may have access to additional support channels such as chat.

No. Meta states that Facebook and other Meta products do not have a general public customer-service phone number. Users should use the official Facebook Help Center and available support tools instead.

The cancellation process depends on the type of subscription. For creator subscriptions, users can visit the creator's Facebook Page, open Subscriber Hub, select Manage subscription and cancel the recurring payment. Facebook recommends canceling at least 24 hours before renewal. FAQ 4

Refund eligibility depends on the particular subscription. Some Facebook and Meta subscriptions have specific refund conditions, while others do not provide partial refunds after cancellation. For Meta Verified creator subscriptions, refunds may be available in certain circumstances, such as unsuccessful verification.

The timeframe depends on the product and payment method. For example, approved refunds for the subscription for no ads purchased through Meta Pay are usually available within 3–5 business days after processing, while Meta Verified refunds can take up to 60 days depending on the payment method and provider.

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