Starbucks

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Global Coffeehouse and Beverage Brand

United States Electronics Updated August 24, 2026 Sources verified

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Starbucks is a global coffeehouse company that serves handcrafted beverages, coffee, tea, food and other products through a network of company-operated and licensed stores. Founded in Seattle in 1971, Starbucks has grown to more than 29,000 retail stores across 78 markets. The company also operates digital services including the Starbucks mobile app, Mobile Order & Pay and Starbucks Rewards, alongside its Starbucks Card and online merchandise offerings.

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Customer support

Official ways to reach the team.

Support phone

1-800-782-7282

Live chat

Starbucks provides online customer support through its Customer Contact Center. The company does not publicly specify one universal live-chat service or operating schedule for all customer inquiries.

Support hours

Starbucks does not currently publish universal customer-service hours for all U.S. customer inquiries. Individual Starbucks stores have their own operating hours, which vary by location.

Return policy

Return windows, requirements, exceptions.

Return window

For eligible merchandise purchased through the Starbucks Shop, customers must initiate a return within 15 days of delivery. Returned merchandise must be undamaged, unworn and in its original packaging with tags attached.

Processing time

Once an eligible returned product has been received and inspected, Starbucks Shop states that refunds are processed within 5–7 business days.

Requirements

Customers must contact Starbucks Shop Support to initiate a return. The customer needs to provide the order number, after which Starbucks Shop issues a Return Merchandise Authorization and provides return instructions. The product must be undamaged, unworn and in its original packaging with tags attached.

Exceptions

Starbucks Shop does not accept returns for coffee products, subscriptions, gift cards, personalized items or final-sale items. Returns cannot be made directly at Starbucks coffeehouses.

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Refund policy

How refunds are processed.

Refund time

Refund method

Important notes

Refunds for eligible merchandise returns are processed according to the original purchase and payment arrangements. For Starbucks Rewards purchases, the treatment can also depend on the payment method used. For example, certain returned purchases originally made with a Starbucks Card may be refunded through Starbucks Store Credit.

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Warranty

Coverage and claim process.

Frequently asked questions

Answers to common questions.

Customers can contact Starbucks through its online Customer Contact Center or by calling 1-800-782-7282 for customer-service assistance. Starbucks directs customers to its Customer Contact Center for general questions, concerns and feedback.

Eligible Starbucks Shop merchandise can generally be returned within 15 days of delivery. Items must be undamaged, unworn and returned in their original packaging with tags attached.

After an eligible return is received and inspected, Starbucks Shop states that refunds are processed within 5–7 business days.

Starbucks Shop lists gift cards among the items that are not eligible for its standard merchandise return policy. Starbucks Cards also have no expiration date and Starbucks does not charge activation, service, dormancy or inactivity fees.

No. Personalized items are excluded from the standard Starbucks Shop return policy. Customers should contact Starbucks Shop Support if a personalized item is defective or incorrect.

No. Starbucks Shop states that merchandise returns cannot be made at Starbucks coffeehouses. Customers must initiate an eligible return through Starbucks Shop Support.

Customers should contact Starbucks Shop Support with their order number to initiate a return. Starbucks then provides a Return Merchandise Authorization and instructions for sending the eligible product back.

Starbucks Shop lists coffee products among the items that are not eligible for its standard return policy. Customers with an issue concerning a coffee product should contact Starbucks Customer Support for assistance.

No. Starbucks states that Starbucks Cards do not have an expiration date and their stored value does not expire. Starbucks also does not charge activation, service, dormancy or inactivity fees on Starbucks Cards.

The effect on Stars depends on how the original purchase was paid. If merchandise, packaged coffee, food or tea was purchased with a Starbucks Card, the refund may be provided as Starbucks Store Credit and the Stars earned from the purchase are not deducted. For purchases made with a credit card, debit card, mobile wallet or cash, Starbucks may deduct the Stars earned from the returned purchase.

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