ADIDAS

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Sportswear, Footwear and Lifestyle Brand

United States Electronics Updated August 24, 2026 Sources verified

Support score

Based on 5 signals

AI Summary Beta

adidas is a global sportswear company that designs, manufactures and sells footwear, apparel and sporting goods. The company serves athletes and consumers across categories including football, running, basketball, training and outdoor sports, while also offering lifestyle products and collaborations. adidas sells its products through its own retail stores, digital platforms and authorized retail partners worldwide. Its global headquarters are located in Herzogenaurach, Germany.

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Customer support

Official ways to reach the team.

Support phone

1-800-982-9337

Live chat

https://www.adidas.com/us/help/contact-us?

Support hours

Customer-service agent support is available Monday through Sunday, 5:00 AM–8:00 PM PT on adidas' U.S. website. The chatbot is available 24/7.

Return policy

Return windows, requirements, exceptions.

Return window

For adidas U.S. online purchases, most products can be returned for a full refund within 30 days of receipt. Certain limited or Hype products may have shorter return periods of 7 or 14 days, and the applicable return period is communicated at the time of purchase.

Processing time

Once a returned product arrives at an adidas warehouse and passes its quality inspection, adidas initiates the refund. Refunds issued to the original payment method can take up to 14 business days to appear in the customer's account, depending on the bank.

Requirements

Products should be returned in their original condition and packaging. Apparel should have its original tags attached, footwear should be returned in its original shoe box and all product components and accessories should be included.

Exceptions

Personalized products generally cannot be returned unless they have a manufacturing defect. Certain products are designated as Final Sale and cannot be returned or exchanged. Limited products may have shorter return periods, and products with protective lining may not be eligible for return if the protective lining has been removed. adidas also reserves the right to restrict returns from resellers.

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Refund policy

How refunds are processed.

Refund time

Refund method

Important notes

Refunds are generally issued to the original payment method. Customers who select an adidas e-gift card can receive their refund by email shortly after the return is processed. For purchases made using Klarna, Klarna manages the applicable refund process.

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Warranty

Coverage and claim process.

Frequently asked questions

Answers to common questions.

Customers can contact adidas U.S. customer service through the online Help Center, chatbot, live-agent chat or by calling 1-800-982-9337. Live-agent support is available Monday through Sunday from 5:00 AM to 8:00 PM PT, while the chatbot is available 24/7.

Most adidas U.S. online purchases can be returned for a full refund within 30 days of receipt. Certain products, including some limited or Hype products, may have shorter return periods or may be Final Sale and therefore ineligible for return.

After adidas receives and approves the returned product, a refund to the original payment method can take up to 14 business days to appear in the customer's account, depending on the bank.

Yes. adidas states that customers can cancel an eligible online order within 15 minutes of receiving the order-confirmation email. If an order has already progressed beyond the cancellation window, the customer may need to use the applicable return process instead.

Yes. adidas provides chatbot support 24/7 and live-agent chat support from 5:00 AM to 8:00 PM PT, Monday through Sunday, on its U.S. customer-service website.

Personalized adidas products generally cannot be returned unless they have a manufacturing defect. Customers should contact adidas Customer Service if they believe a personalized product has a defect.

adidas requires products to be returned in their original condition and packaging where applicable. Footwear should generally be returned in its original shoe box, while apparel should retain its original tags.

If adidas cancels an order because a product is unavailable or due to an issue with payment or the shipping address, the customer is not charged for the canceled product and any applicable amount is refunded.

Final Sale products are generally not eligible for return or exchange. Customers should check the product information at the time of purchase to determine whether an item is designated as Final Sale.

Yes. Customers can track their adidas orders through the order-tracking tools provided on the adidas website. Order information and tracking details are generally available after the order has been processed and shipped.

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