United StatesElectronics Updated August 28, 2026 Sources verified
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Cartier is a French luxury jeweler and watchmaker (Richemont group) known for fine jewelry and watches, backed by an international warranty on watches and a craftsmanship repair service for jewelry.
Love BraceletTank WatchTrinity RingPanthère de CartierJuste un Clou
Customer support
Official ways to reach the team.
Return policy
Return windows, requirements, exceptions.
Return window
Most luxury boutiques offer a 30-day return/exchange window on unworn items in original condition with all packaging, tags, and authenticity documentation.
Requirements
Items must be unused, undamaged, and returned with original packaging, dust bags, boxes, and any certificates of authenticity.
Exceptions
Personalized, monogrammed, or made-to-order items are generally excluded from return.
Refund policy
How refunds are processed.
Refund time
Refund method
Warranty
Coverage and claim process.
Coverage
Cartier watches carry an international limited warranty against manufacturing defects; fine jewelry is covered under a craftsmanship repair/assessment policy similar to other Cartier and Van Cleef & Arpels polishing/repair services.
Duration
Cartier watches: typically 2 years international warranty from purchase. Jewelry repairs are assessed case by case.
Claim process
Bring the item to a boutique or contact Client Services; a specialist assesses the item and determines whether repair is complimentary or chargeable.
Not covered
Normal wear and tear, accidental damage, and unauthorized third-party repairs are generally not covered as complimentary repairs.
Frequently asked questions
Answers to common questions.
Cartier watches typically carry a 2-year international warranty against manufacturing defects.
Yes, Cartier boutiques offer repair and polishing services; manufacturing defects are typically repaired free of charge.
