Global Entertainment, Media and Consumer Experiences Company
United StatesElectronics Updated August 26, 2026 Sources verified
96
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The Walt Disney Company is an American entertainment and media conglomerate headquartered in Burbank, California, founded in 1923. As of 2026 it operates through three core business segments: Disney Entertainment (film, television and streaming, including Disney+ and Hulu), ESPN (sports media), and Disney Experiences (theme parks, resorts, cruise line and consumer products). Its portfolio includes Disney, Pixar, Marvel, Star Wars and National Geographic.
Disney+Walt Disney World TicketsMarvel MerchandiseStar Wars MerchandiseMickey Mouse Plush Toys
Customer support
Official ways to reach the team.
Support phone
(800) 328-0368
Support email
guest.services@shopdisney.com
Support hours
Disney does not have one universal support schedule. Disney+ live support is available 24/7, while Disney Store Guest Services lists support hours of Monday–Friday, 7:00 AM–11:00 PM CST, and Saturday–Sunday, 9:00 AM–5:30 PM CST. Disney Parks support hours and phone numbers vary by department.
Return policy
Return windows, requirements, exceptions.
Return window
For purchases made through DisneyStore.com, eligible merchandise can generally be returned within 30 days of the shipping date for a full refund. Merchandise must be new, unused and in its original condition, packaging and with applicable tags attached.
Processing time
Disney Store states that returned merchandise is processed after it reaches the appropriate facility. For returns and replacements, customers should allow approximately 1–2 weeks for processing once the returned item is received.
Requirements
Eligible merchandise must be returned new and unused, in its original condition and original unopened packaging, with original tags and tickets attached. Customers can initiate an online return through the Disney Store Returns Portal, which provides return instructions and a prepaid shipping label.
Exceptions
Disney Store excludes several categories from its standard return policy, including limited-edition items, collectible/trading cards, mystery or blind boxes, beauty products, personalized or customized merchandise, special-order products, MagicBand and MagicBand+, memberships and items marked as Final Sale or otherwise non-returnable. Shipping and handling fees are also excluded.
Disney Store generally refunds eligible purchases to the same form of payment originally used. If the original card account is no longer valid, the refund may be issued as Merchandise Credit. Purchases made with a Disney Gift Card are refunded to a new Disney Gift Card eGift.
Disney does not sell products under a traditional manufacturer warranty. Physical merchandise sold through the Disney Store is covered by Disney's standard return/replacement policy rather than a warranty program.
Duration
Not applicable in the traditional sense; merchandise issues are handled through the 30-day Disney Store return window rather than a multi-year warranty.
Claim process
For a defective or damaged Disney Store item, contact Guest Services at (800) 328-0368 or start a return through the Disney Store Returns Portal.
Not covered
Items marked Final Sale, personalized/customized merchandise, and several other excluded categories (see Return Policy) are not eligible for replacement.
Frequently asked questions
Answers to common questions.
Disney does not use one universal customer-service channel for every service. Customers should use the support center associated with their specific Disney service, such as Disney+ Help Center, Disney Store Guest Services or the Disney Parks Help Center.
Eligible DisneyStore.com merchandise can generally be returned within 30 days of the shipping date. Products must be new, unused and in their original condition, packaging and with applicable tags attached.
Disney Store advises customers to allow approximately 1–2 weeks for processing after a returned item is received. The refund is then issued according to the applicable payment method and return terms.
Yes. Disney+ subscribers can cancel their subscription at any time. When billed directly by Disney+, cancellation takes effect at the end of the current subscription term, and the customer can continue using Disney+ until that term ends.
Disney+ may issue refunds under certain circumstances. When Disney approves a refund for a subscription billed directly by Disney+, the amount is generally returned to the original payment method within 7–14 business days. Third-party billing partners may have their own refund procedures.
Personalized and customized Disney Store merchandise is generally excluded from the standard return and replacement policy. Customers should contact Disney Store Guest Services if a personalized item is defective or incorrect.
A Disney Gift Card that has not been used for a purchase can be returned for the full amount in its original form of payment when the required original receipt is presented. Partial balances generally cannot be returned for cash except where required by law.
Yes, but the cancellation must generally be completed through the third-party billing provider. Disney+ states that subscribers billed through third parties should follow that provider's cancellation process rather than canceling directly through Disney+.
No. Merchandise purchased through DisneyStore.com cannot generally be returned or replaced at Disney Parks and Resorts retail locations. Eligible online purchases may instead be returned through DisneyStore.com or, for certain items, participating Disney Store locations.
Yes. If a customer cancels Disney+ but changes their mind before the current subscription term ends, they can restart the subscription through their Disney+ Account page and continue without interruption. Once the subscription term has ended, the customer must subscribe again.
