United StatesElectronics Updated August 28, 2026 Sources verified
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AI SummaryBeta
eBay is an American online marketplace connecting buyers and sellers, protected by the eBay Money Back Guarantee u2014 covering purchase price plus original shipping if an item doesn't arrive or isn't as described, with claims filed within 30 days of delivery.
Varies by individual seller's stated return policy on each listing; the eBay Money Back Guarantee separately covers non-delivery or not-as-described items when a claim is filed within 30 days of delivery (or estimated delivery).
Requirements
To file a Money Back Guarantee claim, go to My eBay, find the item in purchase history, and select “return” or “item not received.”
Exceptions
Items must be paid for via eBay checkout or an eBay invoice using an eligible payment method; certain item categories are excluded from the Money Back Guarantee per its full terms.
Refund policy
How refunds are processed.
Refund time
Refund method
Important notes
Refunds are issued per the resolution of the claim, typically to the original payment method.
Warranty
Coverage and claim process.
Frequently asked questions
Answers to common questions.
It covers the purchase price plus original shipping if an eligible item doesn't arrive or isn't as described in the listing.
File a claim within 30 days of delivery (or the estimated delivery date if the item never arrived).
