Google

Popular Products

Pixel Phone Pixel Buds Nest Thermostat Chromecast Google Home

Customer support

Official ways to reach the team.

Support phone

650-253-0000

Live chat

24/7 live chat available on the Google Store Help site and app

Support hours

24/7 online support; phone support hours vary by product

Return policy

Return windows, requirements, exceptions.

Return window

Most Google Store items can be returned within 15 calendar days of receipt; select items (e.g. Nest Thermostat) have a 30-day window.

Processing time

Returns are inspected after receipt; refunds are typically issued within about a week of the returned item arriving.

Requirements

• Items should be returned unused/undamaged where possible, in original packaging, using the prepaid return label generated from Order History.

Exceptions

• Digital content, gift cards, and certain one-time-use or hygiene-sensitive items are generally non-returnable. Products purchased through third-party retailers must be returned to that retailer, not Google directly.

View official policy

Refund policy

How refunds are processed.

Refund time

Refund method

Important notes

Refunds are issued to the original payment method or Google Wallet, minus any non-refundable shipping/service fees.

View official policy

Warranty

Coverage and claim process.

Coverage

Google hardware (Pixel phones, Nest devices, etc.) is covered by a standard limited warranty against manufacturing defects.

Duration

Typically 1 year from purchase for most Pixel and Nest hardware; exact terms vary by product and region.

Claim process

Warranty claims are started through the Google Store Warranty Helper tool, which checks eligibility and arranges repair or replacement.

Not covered

• Accidental damage, unauthorized modification, and normal wear are generally excluded from the standard limited warranty.

Frequently asked questions

Answers to common questions.

What is Google's return window?

Most Google Store items can be returned within 15 days of receipt; some items like the Nest Thermostat have a 30-day window.

Does Google Store charge a restocking fee?

No, Google Store does not charge a restocking fee on eligible returns.

How do I check my Google hardware warranty?

Use the Warranty Helper tool on the Google Store support site with your product's serial number.

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