H&M

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Swedish fast-fashion retailer

United States Electronics Updated August 28, 2026 Sources verified

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AI Summary Beta

H&M is a Swedish fast-fashion retailer with a standard 30-day return window; in-store returns are free, while mail-in online returns carry a small flat fee.

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Popular Products

Basic Tee Denim Collection Conscious Collection Dresses Kids Collection

Customer support

Official ways to reach the team.

Return policy

Return windows, requirements, exceptions.

Return window

30 days from the delivery date (online) or purchase date (in-store).

Requirements

Items must have a valid receipt/order confirmation and tags attached; return in-store or via the online Returns Portal.

Exceptions

Restricted items (e.g. certain intimates, swimwear) have specific return conditions; check the H&M returns page for details.

Refund policy

How refunds are processed.

Refund time

Refund method

Important notes

Refunds are issued to the original form of payment.

Warranty

Coverage and claim process.

Frequently asked questions

Answers to common questions.

30 days from delivery (online) or purchase (in-store); returns past 30 days are not accepted.

Yes, mail-in online returns in the US have a flat $5.99 fee deducted from the refund; in-store returns are free.

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H&M