United StatesElectronics Updated August 28, 2026 Sources verified
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LEGO is a Danish toy company known for interlocking brick sets, offering a 90-day free return window on LEGO.com orders and a free Bricks & Pieces replacement service for missing or broken parts u2014 no return needed.
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Customer support
Official ways to reach the team.
Return policy
Return windows, requirements, exceptions.
Return window
LEGO.com orders: free return within 90 days of receiving the package. In-store LEGO Store purchases: 90 days with receipt for sealed sets (full refund) or exchange/store credit for opened sets.
Processing time
Refund processing begins 1-2 days after the returned items are received; it can take up to 14 days for the refund to reach your bank.
Requirements
Start a return via LEGO.com Order Status/Return Items for a free prepaid UPS label, or bring a receipt/order confirmation to a LEGO Store. Items should be sealed for a full refund.
Exceptions
Gift cards and Pick & Build wall / Build a Mini tower purchases can’t be returned or exchanged. If a set is opened but has missing or broken pieces, LEGO’s free Bricks & Pieces service ships replacement parts directly u2014 no return of the box needed.
Refund policy
How refunds are processed.
Refund time
Refund method
Important notes
Original payment method, or LEGO Gift Card for gift returns.
Warranty
Coverage and claim process.
Frequently asked questions
Answers to common questions.
Use the free LEGO Bricks & Pieces service online u2014 enter your set number and the missing/broken pieces, and replacements ship free, no return required.
90 days from receiving your LEGO.com order, or 90 days with receipt for LEGO Store purchases.
