McDonald’s

Verified

Global Fast-Food Restaurant and Food Service Brand

United States Electronics Updated August 24, 2026 Sources verified

Support score

Based on 5 signals

AI Summary Beta

McDonald’s is one of the world’s largest fast-food restaurant brands, serving food and beverages through a global network of company-owned and independently operated franchised restaurants. Its menu includes burgers, chicken products, fries, breakfast items, beverages, desserts and other offerings that vary by market. McDonald’s also provides digital ordering, mobile ordering and payment, delivery, loyalty rewards and promotional offers through its digital platforms. (mcdonalds.com)

Visit official website

Customer support

Official ways to reach the team.

Support hours

McDonald’s does not publish universal customer-support hours for all U.S. customer inquiries. Restaurant operating hours and support availability can vary by location and service.

Return policy

Return windows, requirements, exceptions.

Return window

McDonald’s does not have a conventional return policy because its primary products are prepared food and beverages. For purchases made through Mobile Order & Pay, customers who have an issue with their order or want a refund should contact the restaurant where the purchase was made. (mcdonalds.com)

Processing time

McDonald’s does not specify one universal refund-processing timeframe for all restaurant or app purchases. The handling of a refund depends on the restaurant, payment method and type of transaction.

Requirements

For Mobile Order & Pay purchases, customers should contact or return to the restaurant where the purchase was made. The restaurant determines how to resolve eligible refund requests, subject to applicable consumer rights. (mcdonalds.com)

Exceptions

Delivery orders placed through McDonald’s may be fulfilled by third-party providers such as Uber Eats or DoorDash. Refund and order issues for those orders should generally be handled through the delivery provider that processed the order. (mcdonalds.com)

View official policy

Refund policy

How refunds are processed.

Refund time

Refund method

Important notes

The method and timing of a refund can depend on the original payment method and the restaurant or delivery provider handling the transaction. For third-party delivery orders, the applicable delivery provider handles the refund process. (mcdonalds.com)

View official policy

Warranty

Coverage and claim process.

Frequently asked questions

Answers to common questions.

Customers can contact McDonald’s through its official Contact Us page for questions, feedback and customer-care requests. For Mobile Order & Pay issues, customers may need to contact the restaurant where the purchase was made. (mcdonalds.com)

Yes. Customers can cancel a Mobile Order & Pay order using the Cancel Order button in the order details as long as the restaurant has not started preparing it. Once preparation begins, the order cannot be canceled through the app. (mcdonalds.com)

If there is an issue with a Mobile Order & Pay purchase or a customer wants a refund, McDonald’s instructs customers to contact the restaurant where the purchase was made. The restaurant handles the refund request according to its applicable procedures. (mcdonalds.com

Customers can cancel the order through the Cancel Order button as long as the order has not started being prepared. If payment has already been processed, the customer should contact the restaurant where the purchase was made for assistance. (mcdonalds.com

McDonald’s currently does not allow customers to change a Mobile Order & Pay order after payment has been submitted. Customers can cancel the original order before preparation begins and place a new order if necessary. (mcdonalds.com)

McDonald’s cannot change the selected pickup restaurant after an order has been placed. Customers can cancel the original order before preparation begins and place a new order at the correct restaurant, or go to the restaurant originally selected in the app. (mcdonalds.com)

Customers should first check which delivery provider handled their order. McDonald’s directs customers to contact the applicable provider, such as Uber Eats, DoorDash or another delivery partner, for delivery-order refund and resolution requests. (mcdonalds.com)

Customers can cancel the order through the app if it has not started being prepared. If payment has already been processed, McDonald’s recommends contacting the restaurant where the purchase was made for assistance. (mcdonalds.com)

Eligible delivery orders placed through McDonald’s can earn MyMcDonald’s Rewards points when ordered through the McDonald’s app. Certain delivery charges and fees do not qualify for points. (mcdonalds.com)

If you believe an incorrect or unauthorized charge appears on your account, McDonald’s recommends immediately contacting your bank and updating your account password. (mcdonalds.com)

Need more help?

Still can't find what you need?

Visit official website

Similar Brands