United StatesElectronics Updated August 28, 2026 Sources verified
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Meta Platforms is an American technology company operating Facebook, Instagram, WhatsApp, and the Meta Quest VR/AR hardware line, with consumer hardware support through the Meta Store.
Meta Quest hardware includes a standard limited warranty against manufacturing defects; Meta Warranty Plus is available as optional extended/accidental damage coverage.
Duration
Typically 1 year from purchase for standard coverage; Warranty Plus extends this further, subject to plan terms.
Claim process
Warranty claims are filed through Meta Store Support or the Meta Help Center by describing the device issue.
Not covered
Third-party products sold through Meta Store but manufactured by another company are covered by that manufacturer’s warranty, not Meta’s.
Frequently asked questions
Answers to common questions.
Meta Store allows returns within 30 days of purchase, even if the headset has been opened and used.
Yes, if the request is made within 14 days of purchase and you've used it for under 2 hours, via Purchase History.
Meta primarily offers chat and email support through meta.com/help rather than a general public phone line.
