United StatesElectronics Updated August 28, 2026 Sources verified
96
Support score
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Microsoft is an American technology company known for Windows, Microsoft 365, Surface devices, Azure cloud services, and the Xbox gaming platform, sold through Microsoft Store and its retail partners.
Available via Microsoft Store support and the Support Hub
Support hours
Support available by phone and chat; hours vary by product line
Return policy
Return windows, requirements, exceptions.
Return window
Physical products bought from Microsoft Store can be returned within 60 days of receipt in like-new condition.
Processing time
Refunds are generally processed within 3-5 business days after the return is received.
Requirements
Items must be like-new and in original packaging, with the return started from Order History. A prepaid return label is provided at no cost.
Exceptions
Digital gift cards and service/subscription cards are not eligible for return. Products purchased from Microsoft Experience Centres or other retailers follow the seller’s own return policy.
Surface, Xbox, and other Microsoft hardware carry a standard limited hardware warranty against defects.
Duration
Typically 1 year from purchase for most hardware, with optional Microsoft Complete extended coverage available for purchase.
Claim process
Warranty service is requested through Microsoft Support online or by phone, which will diagnose and arrange repair or replacement.
Not covered
Accidental damage is not covered under the standard warranty (Microsoft Complete plans can add accidental damage coverage separately).
Frequently asked questions
Answers to common questions.
Physical products can generally be returned within 60 days of receipt in like-new condition.
Go to Services & subscriptions in your Microsoft account and select Cancel; you may be eligible for a refund if cancelled within 30 days of the charge.
Yes, Microsoft Complete plans extend coverage up to 4 years and can include accidental damage protection.
