Nike

Customer support

Official ways to reach the team.

Support phone

+1 (800) 555-0100

Support email

support@nike.com

Live chat

Available 24/7 in the Help Center

Support hours

Mon–Sun, 24 hours

Return policy

Return windows, requirements, exceptions.

Return window

30 days from delivery

Processing time

3–5 business days after receipt

Requirements

• Original condition and packaging
• Proof of purchase or order ID
• Original accessories included

Exceptions

• Personalized or engraved items
• Downloadable software
• Gift cards

View official policy

Refund policy

How refunds are processed.

Refund time

Refund method

Important notes

Original payment method

View official policy

Warranty

Coverage and claim process.

Coverage

Manufacturing defects and hardware failure under normal use

Duration

1 year limited warranty (extendable)

Claim process

Submit a claim through the official warranty portal with your serial number and proof of purchase.

Not covered

• Accidental damage
• Unauthorized repairs
• Cosmetic wear

Frequently asked questions

Answers to common questions.

How do I contact Nike customer support?

Nike offers 24/7 support through their official contact page, live chat, and phone. Response times typically range from a few minutes on chat to 24 hours by email.

What is Nike's return policy?

Nike generally accepts returns within their published return window. Items must be in original condition with proof of purchase. Some categories have exceptions.

How long do refunds from Nike take?

Refunds are usually processed within 3–10 business days back to the original payment method after the returned item is received and inspected.

Does Nike offer a warranty?

Most products from Nike include a limited manufacturer warranty. Extended coverage is often available at checkout.

How do I cancel my Nike order or subscription?

You can cancel from your account dashboard before the item ships or the next billing cycle. Digital purchases have separate cancellation terms.

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