Database technology, enterprise applications, and cloud infrastructure
United StatesElectronics Updated August 28, 2026 Sources verified
96
Support score
Based on 5 signals
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Oracle is an American enterprise technology company known for database software, ERP/CRM applications, and Oracle Cloud Infrastructure, supporting customers through contract-based enterprise support (My Oracle Support) rather than a public consumer storefront.
1-800-223-1711 (Customer Access Support / My Oracle Support, US toll-free) / 1-888-753-4428 (licensing & sales questions)
Support hours
My Oracle Support technical assistance is available 24 hours a day, 7 days a week
Return policy
Return windows, requirements, exceptions.
Return window
Not a typical consumer return process; Oracle software/cloud purchases are governed by the applicable license or cloud services agreement.
Requirements
Terms for cancelling or adjusting an order are set by the specific Oracle Master Agreement or Cloud Services Agreement rather than a general public return policy.
Refund policy
How refunds are processed.
Refund time
Refund method
Warranty
Coverage and claim process.
Coverage
Oracle hardware and software products are covered per the terms of the applicable license or hardware warranty agreement.
Duration
Varies by product and contract; specified in the governing Oracle agreement.
Claim process
Support requests are filed via the My Oracle Support (MOS) portal or by calling the Customer Access Support line.
Not covered
Exclusions are defined per product/agreement in Oracle’s license and support documentation.
Frequently asked questions
Answers to common questions.
Call 1-800-223-1711 (US) for My Oracle Support technical assistance, available 24/7, or use the My Oracle Support portal.
No, Oracle primarily serves enterprise, government, and business customers through licensing and cloud services agreements.
Through the Oracle Cloud Portal, or by contacting your Oracle account team for contract-level changes.
