United StatesElectronics Updated August 28, 2026 Sources verified
96
Support score
Based on 5 signals
AI SummaryBeta
Pepsi is PepsiCo's flagship cola brand, sold through retail and foodservice channels, with consumer questions and complaints handled by PepsiCo Consumer Relations.
Pepsi ColaPepsi Zero SugarDiet PepsiMountain DewMug Root Beer
Customer support
Official ways to reach the team.
Support phone
1-800-433-2652
Support email
investor@pepsico.com
Support hours
Monday-Friday, 9:00 AM - 5:00 PM ET
Return policy
Return windows, requirements, exceptions.
Return window
Not applicable in the retail-return sense; Pepsi products are sold through grocery, convenience, and foodservice retailers, whose own return policies apply.
Requirements
For a product quality issue, keep the packaging and any date/lot codes and contact PepsiCo Consumer Relations.
Exceptions
PepsiCo does not operate a general consumer storefront for its beverage brands.
Refund policy
How refunds are processed.
Refund time
Refund method
Warranty
Coverage and claim process.
Coverage
Not applicable in the traditional sense u2014 product quality concerns are addressed through Consumer Relations rather than a formal warranty.
Claim process
Call 1-800-433-2652 or email investor@pepsico.com with details of the product and issue.
Frequently asked questions
Answers to common questions.
Call 1-800-433-2652 (Mon-Fri, 9 AM-5 PM ET) or email investor@pepsico.com.
No, Pepsi is sold through grocery, convenience, and foodservice retailers rather than a direct PepsiCo storefront.
