United StatesElectronics Updated August 28, 2026 Sources verified
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Puma is a German sportswear brand offering free returns via FedEx drop-off, refunded to the original payment method, with select product launches carrying a shorter 15-day return window.
Standard items follow Puma's general return window; select product launches and puma.com exclusives (e.g. collaboration drops) must be returned within 15 days.
Requirements
Bring the original form of payment and order confirmation (physical or digital) to return in-store, or drop off at FedEx/an authorized location for mail-in returns.
Exceptions
Gift cards, customized products, and bodywear (including face masks) are not returnable, except in cases of manufacturing/material defects. Orders from APO/FPO addresses and US Territories do not qualify for free returns.
Refund policy
How refunds are processed.
Refund time
Refund method
Important notes
Credit card purchases are refunded to the original card; PayPal, Apple Pay, Google Pay, or gift card purchases are refunded as a Puma Gift Card.
Warranty
Coverage and claim process.
Frequently asked questions
Answers to common questions.
Yes, for most US addresses via FedEx or an authorized drop-off location; APO/FPO and US Territory orders are excluded from free returns.
Certain launches and puma.com exclusives (e.g. collab drops) have a shorter 15-day return/exchange window.
