United StatesElectronics Updated August 28, 2026 Sources verified
96
Support score
Based on 5 signals
AI SummaryBeta
Ray-Ban is an eyewear brand (EssilorLuxottica) known for the Aviator and Wayfarer styles, with returns accepted only for ray-ban.com purchases (retailer purchases go back to the retailer) and a 14-day window to report damaged/incorrect shipments.
Aviator ClassicWayfarerClubmasterRay-Ban Meta Smart GlassesRound Metal
Customer support
Official ways to reach the team.
Support phone
866-472-9226
Return policy
Return windows, requirements, exceptions.
Return window
Returns are accepted only for purchases made directly on ray-ban.com; items from authorized retailers must be returned to that retailer. Damaged/incorrect items must be reported within 14 days of receiving the shipment.
Requirements
Start the return via the My Orders page with your order number and email; print the return label and pack items in original packaging with all accessories/documentation.
Exceptions
Customized (REMIX) frames are excluded from returns except in cases of a manufacturing defect. A fee may apply if the item isn’t returned in original packaging or is damaged.
Refund policy
How refunds are processed.
Refund time
Refund method
Important notes
Original payment method.
Warranty
Coverage and claim process.
Frequently asked questions
Answers to common questions.
No, only purchases made on ray-ban.com can be returned to Ray-Ban; retailer purchases must be returned to that retailer.
