YouTube

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Online Video-Sharing and Creator Platform

United States Electronics Updated August 28, 2026 Sources verified

Support score

Based on 5 signals

AI Summary Beta

YouTube is a global online video platform where users can watch, upload, share, livestream, and discover video content. It also provides tools and services for creators to build channels, reach audiences, monetize content, and manage their video businesses. YouTube offers both free services and paid products such as YouTube Premium and YouTube Music Premium.

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Customer support

Official ways to reach the team.

Support phone

N/A

Live chat

Live chat is available to eligible YouTube creators, including eligible creators in the YouTube Partner Program. Support can be accessed through YouTube Studio or the YouTube Help Center. Availability depends on eligibility.

Support hours

YouTube does not publish general customer-support hours for ordinary users. Its official @TeamYouTube support account on X is monitored around the clock from Monday at 9 AM PT through Friday at 5 PM PT.

Return policy

Return windows, requirements, exceptions.

Return window

YouTube is primarily a digital platform and does not operate a general physical-product return policy. For digital purchases, including YouTube Premium, movies, shows and other paid products, eligibility is handled through the applicable refund policy rather than a conventional product-return window.

Processing time

YouTube does not specify one universal processing time for all refund requests. Processing can vary depending on the product purchased and the payment platform used, such as YouTube, Google Play or Apple.

Requirements

Refund eligibility depends on the type of YouTube purchase, how the purchase was made, the circumstances of the request and the applicable product-specific refund policy. Users may need to sign in to the account associated with the purchase and submit the refund request through the appropriate support process.

Exceptions

Refund eligibility varies by product. YouTube may reject requests that do not meet its applicable refund requirements. For example, YouTube states that it generally does not provide partial refunds for annual memberships, and some purchases such as Super Chat may not be refundable. Purchases made through Apple are subject to Apple’s refund policies and must generally be handled through Apple.

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Refund policy

How refunds are processed.

Refund time

Refund method

Important notes

Refunds are generally returned through the payment method or billing platform associated with the original purchase. Purchases made through Apple are handled by Apple, while purchases billed through Google Play follow Google Play's refund process.

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Warranty

Coverage and claim process.

Frequently asked questions

Answers to common questions.

You can get help through the YouTube Help Center, YouTube Help Community and @TeamYouTube on X. Eligible creators can also access Creator Support through YouTube Studio, including chat support.

Go to your YouTube paid memberships, select Manage membership, choose Deactivate, select Continue to cancel, choose a reason and confirm the cancellation. If you are billed through Apple or Google Play, you may need to cancel through the respective platform.

You may be eligible for a refund depending on your purchase, billing method and circumstances. Canceling a membership by itself does not automatically generate a refund, and refunds for purchases made through Apple must generally be requested from Apple.

YouTube does not provide one universal refund-processing period for all purchases. The applicable process depends on the type of purchase and whether it was billed through YouTube, Google Play or Apple. FAQ 5

Yes, but YouTube Help chat is primarily available to eligible creators. Eligible creators can access Creator Support through YouTube Studio, while other users can use the Help Center, Help Community and other available support options.

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